Return Policy
We offer a 15-day return policy for all European orders. This means you have 15 days after receiving your item to request a return. Please ensure that returns are in their original packaging and in good condition.
You will also need to provide a receipt or proof of purchase.
To initiate a return, please contact us at mycraftyhouse.info@gmail.com. Upon approval of your return request, we will provide a return shipping label and instructions on how and where to send your package. A standard shipping fee of €9.99 will be deducted from your refund to cover return shipping expenses. Alternatively, you may choose your preferred courier to return the package to us at your own cost.
Please note that items returned to us without first requesting a return will not be accepted.
Damages and Issues
We kindly ask that you inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to assess the issue and correct it promptly. Damage claims are accepted within 15 days of delivery. To expedite the process, please provide photos of the damage, your order number, and any other relevant information.
Exchanges
The quickest way to ensure you receive what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.
Refunds
Once we’ve received and inspected your return, we will notify you whether your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at mycraftyhouse.info@gmail.com.
Address Accuracy and Undeliverable Products
Customers are responsible for providing accurate and complete shipping information. We cannot issue refunds or provide replacement orders for products that cannot be delivered due to incorrect or incomplete addresses provided by customers. Any additional shipping costs associated with re-sending orders to the correct address will be the responsibility of the customer.
International Orders and Return Policy
Please note that we do not accept returns for international orders (outside the European region). Due to the complexities and costs associated with international shipping, including customs and duties, we are unable to offer return or exchange services for orders shipped outside our domestic market. We encourage all customers placing international orders to carefully review product details and ensure that the selected items meet their requirements before purchasing.
In the event of a damaged or defective product in an international order, please contact our customer support team at mycraftyhouse.info@gmail.com, and we will work with you to find a satisfactory resolution. We appreciate your understanding and cooperation with this policy as we strive to serve our global customer base effectively. If you have any questions or concerns, please don't hesitate to reach out to us for assistance.